Store Credit Policy
At Zayastra, we do not offer cash refunds for products purchased through our website.
Eligible returns or exchanges will be processed exclusively in the form of Store Credit, which can be redeemed for future purchases on the Zayastra website.
Store Credit
Issued as a coupon code and sent via email. Valid indefinitely, with no expiry date. Redeemable for future purchases on the Zayastra website.
Return & Exchange policy
A return or exchange request must be initiated within 7 days from the date of delivery (including the delivery date).
To be eligible for a return or exchange, the product must:
Remain unused, unwashed, and unworn.
Retain all original tags.
Be returned with the original packaging, invoice, and any accessories (if applicable).
Be in its original condition, without any alterations or modifications.
Products that have been used, washed, damaged after delivery, or altered will not be eligible for return or exchange.
Defective or Damaged Products
If you receive any of the following:
A damaged package.
A defective or incorrect item.
Please contact our Customer Support team within 24 hours of delivery and provide the following:
Your Order Number.
Clear images of the product.
An unboxing video (mandatory for claims related to damaged or defective products).
Upon verification, Zayastra will arrange for a replacement or issue Store Credit at no additional cost.
Return Process
Submit a return or exchange request through our Customer Support channel.
Our team will review and assess your request within 2 business days.
Once approved, a pickup will be scheduled where the service is available.
If pickup service is unavailable, the customer must self-ship the product to the address provided by our support team.
Upon receipt of the returned product, our Quality Assurance team will conduct a thorough inspection.
Once the product passes the quality inspection, the Store Credit will be issued and sent to your registered email address.
Please allow 5–7 business days for the returned product to reach our warehouse after it has been picked up or shipped.
Return Shipping Charges
For customer-initiated exchanges (excluding defective, damaged, or incorrect items), a nominal return shipping fee may be deducted from the Store Credit amount.
No return shipping charges will apply for products that are received in a damaged, defective, or incorrect condition.
Products Not Eligible for Return or Exchange
Returns or exchanges will not be accepted under the following circumstances:
Change of mind after purchase.
Personal preferences or dissatisfaction after delivery.
Minor colour variations caused by screen settings, lighting, or photography.
Minor weaving irregularities, slubs, thread variations, or other natural imperfections inherent to handcrafted products.
Sarees that have been fall-stitched, tasselled, altered, or have detached blouse pieces.
Products purchased during sales, clearance events, discounts, or promotional offers.
Customized, personalized, pre-order, or made-to-order products.
International Orders
For international orders:
Returns or exchanges are accepted only under exceptional circumstances and with prior approval from Zayastra.
Customers are responsible for all return shipping costs, customs duties, taxes, and any other applicable charges.
Store Credit will be issued only after deducting any applicable return-related expenses.
Original shipping charges are non-refundable.
Failed Deliveries
Customers are requested to provide a complete and accurate delivery address along with a valid and reachable contact number while placing an order.
If an order is returned to us due to any of the following reasons:
Incorrect or incomplete delivery address.
Customer unavailable at the time of delivery.
Refusal to accept the shipment.
The customer will be responsible for any applicable re-shipping charges before the order can be dispatched again.
Zayastra's Rights
Zayastra reserves the right to decline any return or exchange request under the following circumstances:
The product is not returned in its original condition.
The request does not comply with the terms and conditions of this policy.
Evidence indicates that the product has been used, washed, damaged, or altered after delivery.
Need Help?
If you have any questions regarding returns, exchanges, or this policy, please feel free to contact our Customer Support Team.
Email: support@zayastra.com
We are always here to assist you and ensure you enjoy a seamless and satisfying shopping experience with Zayastra.
